Euro Tours and Travels Pvt. Ltd Research Paper Example | Topics and Well Written Essays - 1000 words

Euro Tours and Travels Pvt. Ltd - Research Paper Example It is evidently clear from the discussion that the company wants to attract more international tourists to earn revenue in the 1st year. Some more objectives are presented in the study. The mission of Euro Tours and Travels Pvt. Ltd. is to provide top quality tourism services to the customers. They will focus on the 100% customer satisfaction and provide services on time. They are confident that the service of the company will exceed the traveler’s expectation. Euro Tours and Travels Pvt. Ltd. is going to start their tourism business in the market of Spain. The company will provide attractive tourist packages to its customers which includes various tourist destinations in Spain. The company gives the promise to understand their travel needs and design as per the criteria for individuals, groups and corporate. The company is small in size consists of 3 shareholders and the division of shares is 40%, 30%, and 30%. The company has one director, one managing director, one secretar y and a few more efficient employees to run the business. This company will provide community-based tourism to its clients. The services which they will provide must be quality based services. Their services include- all transfers, hotel and accommodation booking, all tours within Spain, Transport by private cars, trains, coach etc., and services of knowledgeable, well-trained guides who know the major languages in the world. The products the company will offer and the services they have designed to offer after keeping the customer’s priority in mind. Spain is the world leader in the holiday tourism and the cultural tourism is also growing steadily over the last few years. Museums, monuments, Aqueduct of Segovia, La Concha, Running of the Bulls, Palacio Real etc are the special attraction of Spain which also are included in the packages which are going to offer by this company.

Policy and Policy Failure and their affects on Mono Lake Essay Example for Free

Policy and Policy Failure and their affects on Mono Lake Essay Introduction   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The Mono lake case was decided in 1983. In its opinion, the California Supreme Court held for the first time that even established appropriative water rights remained subject to a duty of continuing supervision on the part of the state in order to protect the public trust in the state’s waters (Hundley 2001 360). In the Mono Lake case itself, the court determined that the city of Los Angeles could be enjoined from diverting the streams that fed Mono Lake where the long-term impact was to diminish the value of the lake as natural habitat (MacDonnell and Bates 1993 24). The message of the case was that environmental demands could now be made on existing uses of water rights, and that those uses might have to be adjusted in order to maintain or restore natural ecosystem values (Ford 1999 113). Discussion   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The Mono Lake case is the single most important judicial decision to date calling for an accommodation between the use of natural resources for traditional commodity purposes, and their use for the maintenance of natural values (Ford 1999 112). Traditionally, either resources were committed to developmental uses, or they were set aside in a park, a refuge, or a designated wilderness (Penna 1999 89). Even mandates such as â€Å"multiple use,† under which national forests are governed, at most result in the allocation of different forest areas to different purposes, a sort of parceling cut. There has been very little accommodation of economic uses to ecosystem values (MacDonnell and Bates 1993 27). For example, fish ladders were installed at dam sites, and certain rough releases have been made from dams to protect fish runs. However, such efforts, though valuable, have been secondary and sporadic. For the most part, either land was turned over to commodity use, or it was segregated and kept purely as a natural area (Hackett 2001 212). Little effort has been expended to understand in depth how scarce resources could be put to economic use without destroying the viability of the natural systems of which they are a part. From a policy point of view, Mono Lake is a story of how a handful of people began a campaign to save a dying lake, taking on not only the City of Los Angeles, but also entire state government (Craig and Jewel 2002 54). The city began diverting water from the Mono Beam in 1941. Stream flows toward the lake were diverted into a tunnel running beneath die Mono Craters to reach the northern Owen River (Ford 1999 110). The journey to Los Angeles is nearly four hundred miles, and the water by gravity and siphons the entire way, producing hydroelectric energy en route. The impact of the diversions is evident wherein the lakes surface was measured at 6,417 feet above sea level in 1941. The lake held around 4.3 million acre-feet of water, and its surface area spread across 55 thousand acres. The lake stood at 6,372 feet, 45 feet below its position when diversions began (Lyle 1999 64; MacDonnell and Bates 1993 26). As the take shrinks, salinity climbs, and higher salinity can reduce algae production and tower the survivability of brine flies and brine shrimp. When these herbivores decline in number, the nesting birds may not find adequate food to raise their chicks (Hackett 2001 213). The migrating birds neither may nor be able to add sufficient weight for the next leg of their migration. Environmental science students studied the Lake during the 1970s. They were alarmed at what they found and fearful for the future of the lake. They feared that higher salinity could lead to serious declines in brine shrimp population and a subsequent loss of suitable habitat for the bird populations (Lyle 1999 65). In 1978, one group of students formed the Mono Lake Committee, a grassroots education and advocacy group. Mono Lake also drew the attention of the National Audubon Society, which filed suit against the City of Los Angeles in 1979. The California Supreme Court responded in 1983. It held that the public trust mandated reconsideration of the city’s water rights in the Mono Basin (Hackett 2001 212). The court noted that Mono Lake is a scenic and ecological treasure of national significance and that the lakes value was diminished by a receding water level (Merchant 1998 276; National Research 1992 37). The court issued an injunction later in the 1980s limiting the city’s diversions while the Sate Water Resources Control Board reviewed the city water rights (MacDonnell and Bates 1993 24).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The controversy about the destruction of the Mono Lake Basin in southern California during the 1980s represented another major change in California water policy. As it held a significant rookery for wild birds, the depletion of the lake and the disruption of the wildlife habitat in the Basin represented a potential environmental disaster (Merchant 1998 277). Moreover, depletion of the lake left behind an alkaline residue, which became airborne in the dry desert climate, adding significantly to the region’s air pollution (Bates 1993 65). Led by the National Audubon Society, a number of environmental groups sued the Los Angeles Department of Water and Power because its water rights based on prior appropriation violated the legal doctrine of public trust, which guaranteed the preservation of wildlife habitat. In addition, California Trout, an organization that promotes trout fishing in the state, argued that Department of Power and Water dams restricted stream flow in violation of the state’s Fish and Game Code (Ford 1999 110).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The Control Board considered a variety of alternatives for the future (Lyle 1999 64). One extreme was the â€Å"no restriction† alternative, in which the city would be free to divert water as in the past. With no restrictions, the Control Board expected the lake to decline for another fifty to one hundred years and reach a dynamic equilibrium at around 6,355 feet (Hackett 2001 213). The opposite extreme was the â€Å"no diversion† alternative (Penna 1999 90). If all of Mono Basin’s streams were allowed to Row uninterrupted to the lake, the Control Board expected the lake to climb over a period of one hundred years, eventually reaching dynamic equilibrium at around 6,425 feet (Craig and Jewel 2002 54).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The Mono Lake decision charted new legal territory by calling on the public trust doctrine to require accommodation between commodity and natural demands. While the historical public trust doctrine was only applied to navigable or tidal waters, the doctrine itself has been expanding its scope in response to contemporary problems, and its underlying precept of public entitlement to the benefit of natural systems shows signs of influencing every corner of resources law (Hundley 2001 358; Merchant 1998 276). An expanded public trust reflects recognition that the era of unlimited denaturing of lands and waters simply to produce commodities is coming to an end, just as the era of uncontrolled industrial pollution has ended (Bates 1993 64).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   By 1989, the California Supreme Court had accepted the National Audubon Society’s idea that the theory of pnor appropriation was restricted by the protection of public trust values, which included the protection of wildlife habitat (Hundley 2001 358; National Research 1992 36). As a result, stream flow from Mono Lake has been curtailed by 60,000 acre-feet each year, thereby protecting the level of the lake, which sustains the habitat of the wild birds (Bates 1993 64). In addition, the state legislature appropriated $65 million to protect the lake and limit water exports. The passage of the Wild and Scenic Rivers Act and the court’s acceptance of the public trust doctrine â€Å"permits challenges to all water projects which are operated in a way that seriously impacts fish, wildlife, recreation, and other public values related to navigable water† (Lyle 1999 65). The practice of constructing dams to conserve water and thereby avoiding the â€Å"waste to the sea† was no longer generally accepted by professionals and the public (Merchant 1998 276). Now California courts and those that followed California’s lead were accepting arguments stating that the unimpeded flow of rivers was a public good, not secondary to arguments for â€Å"reasonable beneficial use,† which in the past had meant water development projects (Bates 1993 65). New darn projects in the West were no longer a foregone conclusion. Many proposals were defeated, and an effort to take some existing dams out of service has commenced (Hundley 2001 359; Penna 1999 101). Conclusion   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The controversy on Mono Lake has been one of the primary issues that implicated a wake up call for the citizens of Los Angeles and later on the national perspective. The destruction of lake has been dented to cause disruption in the normal flora and fauna and biological cycle in the area. Hence, Mono lake movement and later environmental protest that aimed to resolve the environmental degradation of lake occurred. The Supreme Court headed the environmental issue and concluded legal interventions in order to resolve the issues of Mono Lake. References Arnold, Craig A., and Leigh A. Jewel. Beyond Litigation: Case Studies in Water Rights Disputes. Environmental Law Institute, 2002. Bates, Sarah F. Searching Out the Headwaters: Change and Rediscovery in Western Water Policy. Island Press, 1993. Ford, Andrew. Modeling the Environment: An Introduction to System Dynamics Models of Environment. Island Press, 1999. Hackett, Steven C. Environmental and Natural Resources Economics: Theory, Policy, and the Sustainable Society. M.E. Sharpe, 2001. Hundley, Norris. The Great Thirst: Californians and Water A History. University of California Press, 2001. Lyle, John. Design for Human Ecosystems: Landscape, Land Use, and Natural Environment. Island Press, 1999. MacDonnell, Lawrence J., and Sarah F. Bates. Natural Resources Policy and Law: Trends and Directions. Island Press, 1993. Merchant, Carolyn. Green Versus Gold: Sources In Californias Environmental History. Island Press, 1998. National Research, . Restoration of Aquatic Ecosystems: Science, Technology, and Public. National Academies Press, 1992. Penna, Anthony N. Natures Bounty: Historical and Modern Environmental Perspectives. M.E. Sharpe, 1999.

Effects of Social Media on Young People

Effects of Social Media on Young People In modern life, social media is developing fast. It is used by many people all over the world. Social media is especially very popular among the young. However, there are many young people who cannot control themselves and are addicted to social media. Addiction to social media has many serious effects, including poor study habits, living away from reality and bad health. First, addiction to social media makes the youth have bad grades in studies. Because of social media, many students who were excellent students have become bad students. Every day, these students come to class, but they do not focus on studying. While their professors are teaching, they are using cellphones to surf Facebook, Instagram or chat with friends on Messenger. They always check their cellphones every five minutes to see what is going on on social media. If the young use social media in classes, how can they listen to the professors and understand what professors are saying? Moreover, not only at school but also at home these young students who are addicted to social media do not do exercise or read the new lesson before going to school, because they are busy with social media. For example, Khanh, a young girl from Vietnam, is addicted to social media. In the past, she was a hard-working student. She always did all homework and prepared for new lessons, so she got A grades. H owever, everything has changed since she started using social media too much. In classes, instead of listening to the professor, she always posts selfies on Facebook and Instagram. At home, with the attraction of social media, she continues using her cellphone and does not study or do assignments. As a result, in the mid-term exam and final exam, she only got C and D grades. Addiction to social media causes a bad habit in studies. It can change a young person from an excellent student to a bad one. Secondly, young people who are addicted to social media can live far away from reality. Because of using a cell phone all day, they will not have time for outdoor activities such as playing sports or camping. Instead of going out to meet friends or talk to their parents, these people love chatting with friends on social media. They will just stay at home and update their news on social media. They post status or photos to share with their friends on social media. Gradually, they will only live in a virtual world. Amanda, a teenager in America, is a clear example. When her mother bought her a cell phone for her 18th birthday, she became a person addicted to social media. She did not go swimming with her friends during weekends. She rarely talked with her parents. During family vacation, she always took photos of food and places she visited and notified her friends on Facebook or Instagram. Now, she posts her feeling status with a photo on social media everyday. Her life is updated fre quently on social media. Social media is regarded as the world she lives in, the world in which we only communicate through icons, comments and likes. And last but not least, using social media too much will have a serious impact on health. Because the young are addicted to social media, they will go to bed late to read news on Facebook or chat with friends. Staying up late is really harmful to the health, especially, the brain. If the young do not sleep enough, their health will be affected seriously by losing weight or always feeling tired. Their brains also will not work effectively and they will be in sleepy condition. Moreover, addiction to social media can cause depression in the young. When the young use social media, they will see other people on social media. If the young see other people who are better than them in appearance or talent, they can feel inferior. These young people can envy the people who are more famous or intelligent than them, and they also feel ashamed of themselves. They always wonder why they cannot be excellent, talented or beautiful like others. Therefore, they feel under pressure, stressed and depre ssed. These mental problems are very dangerous to the young people because these mental problems cause the young people lose their minds and eventually, choose death. In conclusion, although using social media has many benefits in our lives, addiction to social media is not good. It will have awful influences on studying, make us live way from reality and have bad effects on health. In order to avoid being addicted to social media, young people should spend more time playing sports, studying and taking part in activities in schools.

The United States of Europe? :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Nearly two and half centuries ago, the European colonists built their first nation on the North America continent, the United States of America. However, in these two hundred and fifty years, the relationship between Europe and the U.S. has always been fluctuating, and the attitude of their people towards each other has been changing all the time. So what are the reasons for this fluctuating relationship?   Ã‚  Ã‚  Ã‚  Ã‚  We all know that the people in Europe and those in the U.S. come from the same race, same origin, and they may all have the same kind of nationalism. Because of this, whenever any side of Atlantic Ocean has any problems or difficulties, the other side will eventually give its support and solutions. This can be illustrated by the time after World War II. In that period, the U.S. government has support its fellow brothers on the Europe by means of capital and technology in order to rebuild the cities and also to resist the expansion of communism. Even in recent years after the Cold War, NATO has accepted the application of some former eastern European communist countries. Frequent financial aids have been sent to those countries for the rapid change and development of their governments.   Ã‚  Ã‚  Ã‚  Ã‚  On the other hand, the European people gave their sympathy and compassion to the U.S. on the September 11 Incident. Most of the European countries give their support to the U.S. on the issue of terrorism. Moreover, some of them even gave their military support for the war to the terrorists. All these can strengthen the relationship between Europe and the U.S..   Ã‚  Ã‚  Ã‚  Ã‚  However, can these events be the real reflections of the relationship between them?   Ã‚  Ã‚  Ã‚  Ã‚  The answer is no. Many years after World War II, the younger generations have no idea of what the U.S. has done for their countries. Instead of thanking the U.S., they become more criticizing the growing influence of the U.S. on their cultures and governments. Just like the protests of the American people before the set up of the U.S., many European people are now remonstrating that their governments would become the puppets of the U.S.. Besides, they also protest against the U.S. government ¡Ã‚ ¦s withdrawal and rejections of some international agreements and treaties, such as the Kyoto agreement and the Anti-ballistic Missile Treaty. They think that these decisions are only good for the U.S., without any consideration of the Europe.   Ã‚  Ã‚  Ã‚  Ã‚  On the other side of the ocean, the U.

Emotional Labour

RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore 1996), nurses (James 1992; O'Brien 1994), lawyers (Pierce 1996), police (Stenross ; Kelinman 1989) and caterers (Phornprapha ; Guerrier 1997).Emotional labour could be seen as the management or display of appropriate emotions while working, requiring ‘one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others. ’ (Hochschild 1983:7). A medium sized chain of English pubs has agreed to participate in th e study and will be referred to as the ‘Coaching Inn Company’ The company has grown rapidly, and developed a portfolio of approximately 170 individual units widely spread around England.Most of these outlets offer accommodation and food, often with a relatively low reliance on wet (alcohol) sales, reflecting the apparent trends of the pub-going market towards other revenue generators such as food and accommodation (Williams 1996). The company has a relatively ‘soft’ type of branding, with a number of individual outlets of differing character, each supporting a wide customer base. In the past it had been the policy of head office to give unit managers quite a free hand in the running of their property.However, there has been an increasing level of standardisation in some areas (with more standardised wine lists, menus, and accommodation offers, such as weekend breaks), and a central reservations system was increasingly used for accommodation. This approach t o branding, with the unit distinctiveness being valued by head office and seen as a marketing opportunity, provided an early hint about the organisation’s likely approach to emotional labour. Research AimThe project aims to explore the nature of emotional labour in service interaction in United Kingdom public houses, and explore the extent to which it is affected by the gender of individual staff members. Key research objectives 1. To identify the impacts caused by emotional labour among employees involved in pub service. 2. To discover and evaluate coping strategies utilised by service staff engaged in the performance of emotional labour in relation to those suggested by employers, trainers and in the literature. . To recommend measures that could be adopted by organisations and individuals to improve employees’ experience of emotional labour to the benefit of employers, employees and customers. Overview of the Literature Literature There are various different types o f emotional labour including ‘personalizing an impersonal relation’ (Hochschild 1983:109), refraining from reacting to abusive behaviour, and maintaining a perpetual, sincere smile’ (Macdonald ; Sirianni 1996:9).Hochschild (1983) introduced the term ‘feeling rules’ to explain emotional norms, although if Scherer’s (1996) definition of emotion, including not only feeling but also neurophysiological responses and motor expression, is to be adopted, the implied dominance of ‘feeling’ should be treated cautiously. Ashforth and Humphrey (1993:89) approach this issue by suggesting that ‘display rules’ is a more appropriate term, as emotional labour appears to be primarily concerned with ‘publicly expressed’ emotions.Both of these concepts appear to have value, although neither, taken individually, satisfactorily includes all the elements of emotion and emotional labour, and a combination of both seems more appr opriate. Display rules may seem more useful in the study of the subject, especially from a behaviourist point of view, but to fully understand their nature and impacts, actual feelings, cognition and physiological state should probably be examined as well. Various possible negative impacts of emotional labour on staff have been suggested including job stress (Adelmann 1995) employee burnout (Ledgerwood et al. 997), emotional exhaustion (Wharton 1993), and feeling ‘phony’ when portraying false emotion to customers (Hochschild 1983). It should be pointed out, however, that positive effects of emotional labour have also been suggested with staff often enduring some less pleasant aspects of service work for ‘the chance to interact with other people’ (Riley et al 1998) and gaining satisfaction from such work. Weatherly ; Tanisk (1993) examined various methods used by customer-contact workers to deal with role stress that seem relevant to emotional labour.These i nclude: 1. Actual avoidance of contact, perhaps by avoiding eye contact so as not to have to take an order or deal with a complaint. 2. Reacting to and/or educating the client – Hochschild (1983:127) recounts an incident when a flight attendant was asked by a customer why she wasn’t smiling; she tried to pass the role onto him, asking him to smile and telling him to ‘freeze, and hold that for fifteen hours. ’ 3. Engaging customers (e. g. asking them for help) in the service provision to distract them from making demands. . Mindlessness, relying on scripts and pre-programmed behaviour for fulfilling a role. 5. Over-acting, ascribing their actions to a role rather than themselves as individuals. Public Houses There has been relatively little academic research in the public house sector in recent years. This is of some concern given the considerable size of this part of the hospitality industry – it has been suggested that pubs represent the third most popular type of eating out establishment in the UK (Mintel Publications 1991).The public house environment seems likely to require a considerable amount of emotional labour when dealing with customers due to the consumption of alcohol that takes place. This is likely to lead to a level of ‘disinhibition’ (Smith 1985a:32) of customer behaviour that could cause problems for staff. The presence and relatively easy access to alcohol could also result in staff developing drinking problems which may affect their work performance generally and emotionally.Pub landlords seem especially susceptible to the demands of emotional labour as, it can be argued that ‘the publicans’ sociability and relational network is focused around the ‘regulars’ who form the dominant group of users’ (Smith 1985a). This suggests that the publican’s social life is dominated by work contacts, especially since most individuals live on the premises. This was partic ularly well demonstrated by Smith (1885b:295) when describing the publican of a ‘rough working-class pub’ who ‘was behind the bar less often than in front of it’ with his regular customers.Relatively little seems to have been written about other service employees in pubs, although these people are in the front-line of the service encounter, and as such, are likely to be able to offer valuable insights into emotional labour. Gender Gender issues have been addressed in much of the literature dealing with both emotional labour (e. g. Hochschild 1983; Pierce 1996) and pubs/alcohol (e. g. Hey 1986; Hunt ; Satterlee 1987; Gough ; Edwards 1998).Some (if rather dated) literature deals with gender differences in the pub trade. Hey (1986:43), for instance, suggested that the female bar staff member is expected to be a ‘sexually provocative, friendly, sympathetic, and ‘mature’, experienced woman’, while male bar staff ‘wear dark suits, bow ties, shake cocktail mixers and are monstrously efficient. ’ More recently, Folgero ; Fjeldstadt (1995) suggested that women employed in the service industry are likely to be subjected to sexual harassment by both colleagues and customers.Hey (1986:44) considered that women bar staff were expected to be ‘socially available’ and engage in ‘Pseudo-flirtation’ when a customer purchases a drink for them, although suggesting such expectations are limited to female staff appears to disagree with the researchers personal experience when working as a male bar person. Research Design This will be an empirical research. It is proposed to conduct a small number of case studies in a selection of public houses, preferably owned and operated by a single chain.A single case study may produce distorted results, as each pub is likely to have unique characteristics and pubs often have relatively small workforces from which to generate data. A detailed study of a l arge number of outlets also seems impractical given time and resource limitations. It is suggested that two pubs could be investigated over a two month period, depending on the type of access granted, allowing the researcher sufficient time to develop a reasonable familiarity with each, and generate sufficient and trustworthy data.It should be stressed, however, that this study aims to explore a relatively new area in considerable depth and will not seek to generalise any findings to the public house industry as the case study approach will be adopted in order to understand the phenomena to be studied rather than their ‘incidence’ (Yin 1989:55). Ethnographic techniques will be utilised with the researcher employing participant observation of the individual pubs to be studied.Fetterman (1998:1) described ethnography as ‘the art and science of describing a group or culture,’ relying largely on participant observation (observation by a field-worker who takes p art in the daily life of the society being studied) for data gathering, although numerous additional data collection techniques are available to the ethnographer for triangulation purposes. This is based on the idea that, by striving to find the locals’ point of view (Narayan 1993) the field-worker will be suitably equipped to understand why individuals within a social group do what they do, not simply recount observed phenomena.The participant observation will be conducted by working as a front-line bar person in each of the sampled pubs. Although this requires the co-operation of individual unit managers from the chain of public houses, major problems of access are not anticipated given the demand for experienced bar staff. This will enable the researcher to develop an in-depth understanding (Sandiford ; Ap 1998) of the outlets, their staff and the processes involved in the emotional labour conducted in the work environment.The participant observation will not be exclusivel y conducted in the work setting, as the social activities of staff are likely to provide a more holistic representation of the emotional demands and effects of pub work. Both informal and formal semi-structured interviews will be conducted with customers, service staff, line management and head office management to gain an insight into the views and experiences of different levels of employees throughout the company.Such interviews will also help audit the project’s findings at each stage of the analysis. Given the large number and different types of pubs in the United Kingdom, it is necessary to develop a view of the types of pub to be sampled. Primary consideration will be given to the size of pub, as, given the project’s objectives, it would be inappropriate to spend a long period of observation in a pub operated solely by a management couple with no, or very few, customer service staff.Giving an arbitrary minimum number of service staff at this stage also seems pre mature, although it is clear that the pubs to be studied should have a sufficient number of service staff, both full and part-time, to enable the researcher to address the research questions effectively. It would be desirable to target a mixture of geographical and demographic pub locations for the study, hopefully including one rural, and one urban setting which would provide different perspectives for the research and result in a variety of service phenomena for analysis.A flexible time plan has been developed, with the two months to review the literature more fully, conduct the pilot study and seek formal access to a pub company for the main study. The next 2 months will be used to collect the data, with on-going analysis, followed by 2 months for completing the analysis and the final report. Ethics Participant observation presents researchers with various ethical dilemmas, as to inform research subjects that they are being investigated can result in them behaving abnormally.Howe ver, it is felt that participating in the pubs to be studied for relatively long periods will help the researcher to integrate well into the work team even when known to be a researcher, and allow other members of staff to accept the researcher, thus minimising abnormal behaviour. Customers seem to present more of an ethical question, as it is not practical to explain to each one that they are being observed (Franklin 1985:9). In this project, however, staff and their reactions to the emotional demands of the job are the main foci of attention so it is felt that this is a relatively minor problem.Treatment of the Data The data will take various forms – the researcher will keep a daily personal journal containing field notes, personal observations and reflections on situations that arise; formal (and some informal) interviews will be recorded on audio tape whenever possible, and transcribed to avoid mistakes and mis-interpretations copies of these will be issued to interviewee s, when possible, for member checking, following a similar audit trail to that used by Sandiford (1997) especially related to the interpretation of data; relevant company documentation (e. g. raining manuals, policy statements, etc. ) will be examined, if permitted, to provide additional information related to emotional labour within the company. The data will undergo ethnographic analysis in order to develop a full picture of emotional labour. The researcher will follow the framework utilised in his MPhil research (Sandiford 1997) and outlined by Spradley (1980). Such a systematic approach to the analysis, through three major stages, will result in the reconstruction of audited cultural themes related to the phenomenon of emotional labour which will provide the basis for the resultant thesis.Planning See Gantt chart in Appendix A for a breakdown of the activities and the time required to complete them. Resources Required * Main researcher for 6 months, bar experience essential * Ty pist for 5 days to transcribe interviews * Access to academic library databases and Inter Library Loan * Digital voice recorder to record interviews (? 80) * Laptop to record daily logs while away from home (? 400) * Transport costs to and from Pubs, if pub not local (up to ? 200) * Accommodation if pub not local (? 1600) * Binding (? 100) Risk AnalysisRisk| Impact (I)| Prob (P)| I x P| Contingency| 4 week observation can’t be completed| 3| 1| 3| Organise stand-by pub, optionally delay completion of research| Data lost| 3| 1| 3| Ensure regular backups to secure source| Companies/Pubs won’t participate| 3| 2| 6| Establish possibilities early. Take advantage of 1:1 networking opportunities. Solicit help from members of ULMS| Technology fails| 2| 1| 2| Ensure backup solutions are available| Lack of co-operation with bar staff| 3| 1| 3| Ensure they understand the non-threatening nature of the study – not management driven.Provide support and understanding of their s ituation. | Quality Criteria Interview questions to be approved by supervisor and Head office contact before being used. Minimum of 6 weeks spent observing bar interactions Minimum of 6 interviews with customers Minimum of 8 bar staff interviews (at least 2 part-time and 2 full-time, and at least 3 males and 3 females) Minimum of 2 Bar manager interviews At least 1 interview with head office staff All interview transcripts to be approved by interviewee before being analysed All references to company to be made anonymous before publishing.Dissertation to be written using plain English, 12pt Roman, double spaced, Harvard Referencing, bound in maroon cloth covered boards with gold lettering. Monthly progress updates to supervisor and Head office contact. References Adelmann, P. K. (1995) ‘Emotional Labor as a Potential Source of Job Stress’, in, S. L. Sauter, L. R. Murphy (Eds. ) Organizational risk factors for job stress, Washington, DC: American Psychological Association , 371-381. Ashforth, B. E. ; Humphrey, R. H. (1993) ‘Emotional Labour in Service Roles: The Influence of Identity’, Academy of Management Review, 18, 1, 88-115. Blackmore, J. 1996) ‘Doing ‘Emotional Labour’ in the Education Market Place: Stories from the Field of Women in Management’, Discourse: Studies in the Cultural Politics of Education, 17, 3, 337-349. Fetterman, D. (1998) Ethnography Step bySstep (2nd Ed. ) London: Sage. Folgero, Ingebjorg S. ; Fjeldstadt, Ingrid H. (1995) ‘On Duty – Off Guard: Cultural Norms and Sexual Harassment in Service Organizations’, Organization Studies, 16, 2, 299-313Franklin 1985:9). Gough, B. ; Edwards, G. (1998) ‘The Beer Talking: Four Lads, a Carry Out and the Reproduction of Masculinities,’ The Sociological Review, 46, 409-435.Hammersley, M. ; Atkinson, P. (1983) Ethnography: Principles in Practice, London: Routledge. Hey, V. (1986) Patriarchy and Pub Culture, London: Tavisto ck. Hochschild, A. R. , (1983). The Managed Heart: Commercialization of Human Feeling. University of California Press, London. Hunt, Geoffrey ; Satterlee, Saundra (1987) Darts, Drink and the Pub: The Culture of Female Drinking,’ Sociological Review, 35, 3, Aug, 575-601 James, N. (1992) ‘Care = Organisation + Physical Labour + Emotional Labour’ Sociology of Health and Illness, 14: 4, Dec, 488-509. Ledgerwood, C. E. , Crotts, J. C. amp; Everett, A. M. (1998) ‘Antecedents of Employee Burnout in the Hotel Industry’, Progress in Tourism and Hospitality Research, 4, 31-44. Macdonald, C. L. ; Sirianni, C. (Eds. ) (1996) Working in the Service Society, Philadelphia: Temple University Press. Mintel Publications (1991) ‘Eating out,’ Leisure-Intelligence, 1, 1-28. Narayan, K. (1993), ‘How Native Is A Native Anthropologist? ’ American Anthropologist. Vol. 95, No. 3, pp. 671-686 O'Brien, M. (1994) ‘The Managed Heart Revisited: Heal th and Social Control’, Sociological-Review, 42: 3, Aug, 393-413 Phornprapha, S. & Guerrier, Y. 1997) ‘Restaurant Staff and their Supervisors: The Management of Emotions’, paper presented at The Fourth Recent Advances in Retailing and Services Science Conference, Scottsdale, Arizona, 30 June-3 July. Pierce, J. (1996) ‘Rambo Litigators: Emotional Labour in a Male-Dominated Occupation’, in C. Cheng, (Ed. ) Masculinities in Organizations, Thousand Oaks, CA: Sage Publications, pp. 1-28 Riley, M. , Lockwood. , A. , Powel-Perry, J. , & Baker, M. (1988) ‘Job Satisfaction, Organisation Commitment and Occupational Culture: A Case from the UK Pub Industry’, Progress in Tourism and Hospitality Research, 4. 59-168 Sandiford, P. J. & Ap, J. (1998) ‘The Role of Ethnographic Techniques in Tourism Planning. ’ Journal of Travel Research, Vol. 37, No. 1, August 1998, 3-11 Sandiford, P. J. (1997), Social and Cultural Impacts of Imported Labour at the New Chek Lap Kok Airport Development, Hong Kong, Unpublished M. Phil Thesis, The Department of Hotel and Tourism Management, The Hong Kong Polytechnic University Scherer, K. R. (1996) ‘Emotion’, in M. Hewstone, W. Stroebe & G. M. Stephenson (Eds) Introduction to Social Psychology, 2nd. Ed. , Oxford: Blackwell Smith, M.A. (1985a) ‘The Publican: Role Conflict and Aspects of Social Control,’ Service Industries Journal, 5: 1 March, 23-36. Smith, M. A. (1985b) ‘A Participant Observer Study of a ‘Rough' Working-Class Pub,’ Leisure Studies, 4, 3, Sept, 293-306 Spradley, J. P. (1980) Participant Observation, Orlando: Rinehart and Winston Stenross, B. & Kleinman, S. (1989) ‘The Highs and Lows of Emotional Labor: Detectives’ Encounters with Criminals and Victims’, Journal of Contemporary Ethnography, 17, 4, January, 435-452 Weatherly, Kristopher A. & Tansik, David A. 1993) ‘Tactics Used by Customer-Contact Workers: Effects of Role Stress, Boundary Spanning and Control’, International Journal of Service Industry Management, 4, 3, 4-17 Wharton, A. S. (1993) ‘The Affective Consequences of Service Work: Managing Emotions on the Job,’ Work and Occupations, 20, 2, May, 205-232 Williams, C. E. (1996) ‘The British Pub: An Industry in Transition,’ Cornell Hotel and Restaurant Administration Quarterly, 37, 6, 62-73. Yin, R. K. (1989) Case Study Research: Design and Methods, London: Sage. Appendix A – Project Plan

The Glass Menageire essays

The Glass Menageire essays Biographical or Career Notes- For this drama, Tennessee Williams drew heavily upon his own family experiences, describing the lives of his mother, his sister, and himself. Williams father was a traveling shoe-salesman who spent little time at home and for the first few years of Williamss life, his mother and him lived with his mothers father. Tennessee Williams had few friends and his mother and father quarreled incessantly. Williams worked in a shoe factory, which he called a living death. Important Stage Directions or Background Descriptions of the Scene or Characters- The stage directions were a necessity to the play. If you did not read the stage directions, you would miss parts of what was going on. The stage directions also took care of describing how the characters felt and what their actions and reactions were. The stage directions also told where the characters were and what they were doing. Having stage directions made the theme and direction of the play more vivid and clearer to understand. The choice of characters was perfect for this play because their personalities fit well together to describe the theme of the play. 5. Identify, Summarize, and Analyze- Scene 1- Scene one involved introducing the characters in this play. It also provided the reader or audience with a feel for what exactly the characters of this play were really like. It is important to introduce the characters in the beginning of the play so the reader is able to relate to the characters all through the drama. This scene involved Amanda (the mother) talking to Laura about finding a gentleman and how she had so many gentlemen callers when she was her age. Scene 2- Scene two described how Laura (daughter) dropped out of business class and really wasnt involved in anything now. Amanda was not pleased with this at all. This scene also told how Laura only ever liked one boy Jim, someone she knew...

Proper vs. Common Nouns When to Capitalize

Proper vs. Common Nouns When to Capitalize Proper vs. Common Nouns: When to Capitalize Most people get confused about which nouns need capitalizing. Why on earth do we use a capital letter for Paris, but not for love? The answer lies in the difference between proper and common nouns. Proper Nouns Most people understand that nouns are naming words. However, the reason why some nouns are capitalized and others aren’t is because the capitalized words are one-of-a-kind entities, like specific people, cities or landmarks. We call these proper nouns. So we capitalize Paris because it is the name of a particular city and Eiffel Tower because it is a particular building. Some other proper nouns include Queen Elizabeth and Coca Cola. Common Nouns These are words used to refer to something generic. For instance, while we might capitalize Mickey Mouse as the name of a particular cartoon character, if we were talking about a furry rodent living in our basement, we would use a lower case m when we said that darned mouse in the basement. Common nouns can be used for people, places, things and ideas, but all of these will be one among a whole class of entities or a general concept. So we talk about bloggers, mountains and cheese, all with lower case letters. Proper vs. Common Nouns To show you the difference, here is a table of common nouns with proper noun equivalents: Common Noun Proper Noun author J. K. Rowling film The 39 Steps mountain Mount Everest city New York building Sears Tower company Proofed In all of these cases, the common noun refers to the general concept, whereas the proper noun refers to one particular instance. Historical Usage Confusingly, you will find some common nouns capitalized in classic books and poems. This poem by Emily Dickinson is a great case in point: Faith is a fine invention When Gentlemen can see- But Microscopes are prudent In an Emergency. Here, the common nouns gentlemen, microscopes and emergency are all capitalized. Today they wouldn’t be. The reason that a lot of old literature has randomly capitalized common nouns is because, before the twentieth century, the rules of written English were not fixed and there was a fashion for indiscriminately capitalizing any nouns felt to be important! Unfortunately, this is no longer the case, so make sure you capitalize correctly!